Last Updated: December 19, 2024

1. Overview

At Garden Care Pro, we are committed to providing high-quality garden furniture repair and care services. This Return & Refund Policy outlines our policies regarding service cancellations, refunds, and customer satisfaction. Please read this policy carefully before engaging our services.

2. Service Cancellation Policy

2.1 Cancellation by Customer

You may cancel a scheduled service under the following conditions:

• More than 24 hours before service: Full cancellation with no penalty. Any deposits paid will be fully refunded.
• Within 24 hours of service: Cancellation may be subject to a cancellation fee of up to 25% of the estimated service cost to cover preparation and scheduling costs.
• Day of service or no-show: Cancellation fee of up to 50% of the estimated service cost may apply.

To cancel a service, please contact us at least 24 hours in advance by phone at +1 (888) 947-8626 or through our contact form.

2.2 Cancellation by Garden Care Pro

We reserve the right to cancel or reschedule services due to:

• Weather conditions that make work unsafe or ineffective
• Unforeseen circumstances or emergencies
• Safety concerns
• Inability to access the service location

If we cancel a service, we will provide as much notice as possible and will reschedule at your convenience or provide a full refund if preferred.

3. Refund Policy

3.1 Satisfaction Guarantee

We stand behind our work and want you to be completely satisfied. If you are not satisfied with our services:

• Contact us within 7 days of service completion to discuss your concerns
• We will work with you to resolve any issues
• If the issue is due to our workmanship, we will correct it at no additional charge
• If we cannot resolve the issue to your satisfaction, we will discuss refund options

3.2 Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Not Performed: Full refund if we are unable to complete the service due to our error or inability to access the location.
• Unsatisfactory Work: Partial or full refund may be provided if work does not meet agreed-upon standards and cannot be corrected.
• Material Defects: Refund for materials if defects are discovered and work cannot proceed.
• Early Cancellation: Full refund for cancellations made more than 24 hours in advance.

3.3 Non-Refundable Situations

Refunds will not be provided for:

• Services completed as agreed and to satisfaction
• Damage that existed prior to our service
• Damage caused by misuse, accidents, or environmental factors after service completion
• Changes in customer preferences after work has begun
• Cancellations made less than 24 hours before service (subject to cancellation fees)
• Services that cannot be completed due to customer-provided incorrect information

4. Refund Process

4.1 Requesting a Refund

To request a refund:

1. Contact us within 7 days of service completion (or cancellation)
2. Provide details about the reason for the refund request
3. Allow us to review the situation and discuss resolution options
4. If a refund is approved, we will process it within 5-10 business days

4.2 Refund Method

Refunds will be issued using the same payment method used for the original transaction:

• Credit card payments: Refunded to the original card (5-10 business days)
• Cash payments: Refunded by check or cash (within 10 business days)
• Check payments: Refunded by check (within 10 business days)

5. Warranty and Corrections

All work is covered by our 90-day warranty against defects in workmanship. If issues arise within the warranty period:

• We will inspect the work and determine if it's covered under warranty
• If covered, we will correct the issue at no additional charge
• If not covered, we will explain why and provide options for correction (may be subject to additional charges)

Warranty corrections are preferred over refunds when possible, as they ensure you receive the service you originally requested.

6. Disputes and Resolution

If you have a dispute regarding our services or this policy:

• Contact us directly to discuss the issue
• We are committed to resolving disputes fairly and promptly
• We will work with you to find a mutually acceptable solution
• If we cannot resolve the dispute, we may suggest mediation or other resolution methods

7. Special Circumstances

7.1 Weather-Related Issues

If weather conditions prevent us from completing work or affect the quality of completed work:

• We will reschedule at no additional charge
• If work was completed but affected by unexpected weather, we will return to correct it
• Full refunds may be provided if rescheduling is not possible

7.2 Material Availability

If specific materials become unavailable:

• We will discuss alternative options with you
• If no suitable alternatives are available, a full refund will be provided
• Any work already completed will be charged at a prorated rate

8. Contact for Refund Requests

To request a refund or discuss any concerns about our services, please contact us:

Garden Care Pro
6014 W 62nd Pl, Arvada, CO 80003, United States
Phone: +1 (888) 947-8626
Email: admin@artisanuniqueeo.cv
Please have your service date and invoice number ready when contacting us.

9. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the updated policy.